罗元昊《有效沟通与跨部门沟通》

罗元昊老师介绍

老师介绍 : 企业营销与团队管理专家

主讲课程 : 《大客户开发与客户关系管理》《经销商破局之业绩提升》《会员营销模式》《控心营销术》《如何打造爆品》《活动爆破营销》《引爆新品-新品上市营销》六维利润倍增系统《钢铁团队执行力...

助理联系电话：13911448898 谷老师

有效沟通与跨部门沟通
主讲老师：罗元昊

【课程背景】

为什么我们抱着美好的愿望，却达不到理想的沟通效果？
为什么我们沟通的出发点是要解决问题，却引发出很多坏情绪？
为什么尽管我们表达的很清楚，但对方仍然误解我们的意思？
为什么部门之间出现问题时，大家都本位主义，不积极寻求共赢解决方案？
为什么企业里因沟通不畅导致的内耗很大，一直得不到有效解决？
为什么我们会感觉到有些人真的很难沟通？
对不同的人，应该如何调整沟通的方式？如何让沟通变得更有效？

如上这些问题，经常会困扰我们。而现代企业的发展和竞争，越来越依靠团队作战，因此，合作、沟通、协调就显得更加重要。企业里长期沟通不畅，人际关系紧张，团队凝聚力差，会导致运作效率低，管理成本增高等等，将直接影响到企业目标的实现。所以，很多优秀的企业把《有效沟通》的培训作为每年培训计划中的必修课。

【课程收益】

掌握沟通的模型
掌握工作沟通的3大目标
熟悉沟通的3大要素
熟悉行为风格的4大类型
学会结构化表达
学会听话听音
掌握结构化倾听
掌握如何创造共识
学会团队协作的关键行为
掌握3大沟通能力
学会如何进行给人力量的沟通
掌握展现自我沟通的4种方式
了解跨部门沟通的难点
掌握打破跨部门沟通的方法
学会跨部门沟通处理的模型

【课程对象】适用于公司全员

【课时安排】2天（6小时/天）

【课程特色】讲授+案例+视频赏析+体验互动+实操练习

【课程大纲】

第一节、认识沟通

1、沟通的价值
1）我的沟通圈
2）成功的因素
2、沟通的含义
3、沟通的基本模型
4、沟通的角色
5、沟通的4大误区
6、沟通误区产生的3大原因
7、沟通的原则
8、工作沟通的3大主要目标
9、态度比技巧更重要

第二节四种类型行为沟通风格
1、行为风格测试
2、行为风格特征概述
3、4种行为风格特质
4、不同行为风格基本需求
5、不同行为风格沟通策略

第三节结构化表达
1、结构化的思考模型
2、案例实操：当你得知下属在背后吐槽
3、PEP表述原则
4、沟通表达的核心角度

第四节怎样倾听

倾听的5个层次
积极倾听的3个参与
结构化倾听，怎样听懂对方真实意图

结构化倾听公式
练习：听话听音

三步确认法--怎样让对方相信我听懂
同理心回应
积极回应--怎样针对性反馈

实操：沟通密码

第五节、三大通用沟通能力

开放性：怎样创造共识
目标感：怎样达成目标
建设性：怎样把沟通导向行

第六届节、给人力量的沟通

卡位：怎么破冰
追光：怎么赞美一个人
建模：怎样激励一个人
击穿：怎样说服一个人
结界：怎样辅导一个人
支持：怎样安慰一个人

第七节、展现自我的沟通

备场：怎样即兴发挥
界面：怎样和人闲谈
呈现：怎样汇报提案
MOT：怎样做晋升答辩

第八节、跨部门沟通

1、跨部门沟通为什么这么难？

2、跨部门沟通中的三种典型方式

3、跨部门沟通的关键技巧

树立共同目标
尊重和欣赏
换位思考
有效会议
非正式沟通
聚焦利益而非立场

跨部门沟通冲突处理模型
4种解决冲突的策略

注：本站文章转载自网络，用于交流学习，如有侵权，请告知，我们将立刻删除。
Email：grlwwf@163.com

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罗元昊老师介绍