陈致谚《多维度沟通》

陈致谚老师介绍

老师介绍 : 知名领导力与管理实战培训专家，每年授课时数超过1,2...

主讲课程 : 领导力，人力资源管理，目标与计划管理，管理沟通，跨部门沟通与协作，引导式销售，打造高绩效营销团队

助理联系电话：13911448898 谷老师

课程收益

建立有效的沟通力，促进有效的沟通与凝聚工作团队和谐向心力

培养自我的影响力风格，善用不同的沟通语言，促进团队互动与共识

透过案例分析语演练，协助处理组织中沟通问题，避免冲突发生

学习弹性的影响力风格，由自我改变开始，培养正面积极的态度与沟通风格

课程特色

快速见效: 所教授技巧及练习，经过实践验证均能实时带来改变

互动体验: 通过互动式学习，引发学员深刻感悟，倍增学习成效

实战演练: 通过演示和辅导，让学员即学即用，实战演练成习惯

课后运用: 易于复制，学后即用，立竿见影

课程形式

主讲老师：陈致谚

课程时间：2天（6小时/天）

课程对象：中层管理、基层管理、新晋干部、储备干部

课程内容

单元一：沟通对组织的重要性

1.组织运作要义

2.沟通能力强的人更善于管理

3.成功企业经理人的三大能力

—— 沟通/协调/信任

4.新经济时代的信任建立

5.改变的循环

6.对沟通能力的正确观念与心态

—— 研讨：好的合作应具备的关键因素是什么？

单元二：多维度沟通的障碍和原则

1.从员工关系谈起

2.多维度沟通中常见的障碍

—— 上行/平行/下行/对外

3.管理就是沟通

—— 工具：55-38-7法则

4.倾听的艺术

5.表达的技巧

—— 语言表达/非语言表达/超语言表达

6.回馈的方式

—— 同理心的运用

—— 尊重的遣辞用语

单元三：上行沟通的技巧

1.尊重上司的权威

2.恪尽职守不越位

3.请示汇报有分寸

4.有胆有识受器重

5.患难之交见真情

6.化解上司的误会

—— 案例：巧妙应对上司的问责

单元四：下行沟通的技巧

1.学会赞美的技巧

2.化解员工抱怨

3.激励的“法宝”

4.适当的批评方式

5.员工的离职沟通

6.下行沟通要认可

—— 案例：领导风格与人员管理

单元五：平行沟通的技巧

1.主动表达善意

2.不旁观、不错位

3.求同异存见交情

4.相互补台不拆台

5.说对方想听的

6.建立良好的部门关系

—— 案例：免除冲突的EQ与压力情绪控制

单元六：对外沟通的技巧

1.始终处于主动立场

2.应对进退的沟通

3.异动跟进与反馈

4.抱怨处理的艺术

5.建立双赢的互动

6.共同解决问题的沟通标准程序

—— 研讨：如何解决客户因冲突（无效沟通）引起的问题？

课程结尾：我的下一步……

现场答疑：对所学知识点回顾总结，对学员的疑问解答

学员分享：学员分享收获点，总结对自己的启发

行动计划：学员下一步行动计划，承诺实践并如何执行

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Email：grlwwf@163.com

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咨询电话

咨询电话：

13911448898（谷老师） | 浏览次

申请流程：

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陈致谚老师课程大纲

陈致谚教授观点

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陈致谚老师介绍